If you have spoken to our support team and a refund is possible, all affected items must be shipped to our return address in their original, unused condition.
If an item has arrived damaged, you must contact us before returning it, as it is every customer's responsibility to ensure that all items returned are in a reusable condition. Your name and the order number must be visible in your return.
FREQUENTLY ASKED QUESTIONS
1. Q: How can I order
A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
2. Q: Why should I buy online?
A: Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
3. Q: What should I do if the payment is not accepted?
A:Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact firstname.lastname@example.org notify us about the problem. We can manage the order manually.
4. Q: Can I cancel my order?
A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact email@example.com
5. Q: Do you have the product in stock?
A: All the products which are shown on our site are available. Order lead time depends on the products and quantities
6. Q: How to contact customer service?
A: If you have question regarding our online store (ordering, account questions, technical questions), please contact firstname.lastname@example.org
7. Q: Can I return a product?
A: If you want to return a product, please contact email@example.com